Glad IT Works Inc. ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and contact us through our online forms. This Privacy Policy describes how we collect, use, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
1. Who We Are
Glad IT Works Inc. is an IT support and consulting company based in Stratford, Ontario, Canada. We can be reached at info@gladit.ca or by phone at +1 (519) 804-7202.
2. What Information We Collect
We only collect personal information that you voluntarily provide to us. This may include:
- Your first and last name
- Your business email address
- Your phone number (if provided)
- The content of any message or inquiry you submit through our contact form
We do not collect any information automatically through cookies, tracking scripts, or analytics tools on this website.
3. Why We Collect It
We collect your personal information solely to respond to your inquiry and, where relevant, to provide the IT services you have requested. We do not use your information for marketing purposes, and we do not add you to any mailing lists without your explicit consent.
4. How We Use It
Your information is used only to:
- Respond to your message or inquiry
- Follow up on a request for services
- Communicate with you about work we are doing on your behalf
5. Who We Share It With
We do not sell, rent, or trade your personal information with any third parties. Your contact form submissions are processed through Formspree (formspree.io), a third-party form service that transmits your message to us by email. Formspree acts as a data processor on our behalf and is subject to its own privacy policy, available at formspree.io/legal/privacy-policy.
We do not share your information with any other third parties except where required by law.
6. How Long We Keep It
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. If you would like us to delete your information, please contact us and we will do so promptly.
7. How We Protect It
We take reasonable precautions to protect personal information from loss, unauthorized access, disclosure, or misuse. Communications through our contact form are transmitted over an encrypted (HTTPS) connection.
8. Your Rights
Under PIPEDA, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate information
- Request that we delete your information
- Withdraw consent for any ongoing use of your information
To exercise any of these rights, please contact us at info@gladit.ca. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@gladit.ca
- Phone: +1 (519) 804-7202
- Mailing address: Stratford, Ontario, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.